La Tortuga Hotel And Spa - Playa del Carmen

Avenida 10 Esquina Calle 14, Playa del Carmen, Mexico, 77710  show map
 3 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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La Tortuga Hotel And Spa - Playa del Carmen

Free Wi-Fi
Free parking
Luggage storage
24-hour

24-hour reception

24-hour security

Food/ Drinks

Poolside snack bar

A la carte restaurant

Welcome drink

Cafe

Coffee shop

Shuttle

Airport shuttle

Swimming pool

Outdoor swimming pool

Spa and relaxation

Jacuzzi

Reflex massage

Solarium

Spa & wellness center

Overview

The 3-star La Tortuga Hotel And Spa boasts close proximity to Chankanaab Park, Cavernas Chaaktun and Xcaret Eco Theme Park just 3.4 km away. The charming hotel was built in 1997 and refurbished in 1999.

This property is perfectly based near the white-sand beach. Playa del Carmen city center is 1 km away.

Placed near cafés and restaurants, the hotel offers a diving center and a golf course for on-site relaxation.

The hotel enjoys an excellent location within 50 minutes' drive from Cancun International airport.

Rooms

La Tortuga Hotel And Spa is a property in Playa del Carmen that comes with 51 rooms and provides ironing facilities, a laptop-size safe, a private balcony, complimentary wireless internet and a work desk. Bathrooms are appointed with a shower, a spa bathtub and free toiletries.

Eat & Drink

The hotel has a large restaurant serving international meals. Guests can try finest drinks in the music bar. The café Oh Lala is approximately 100 meters from the property.

Services

There are car, moped and scooter rentals available on site.

Relax

La Tortuga Hotel And Spa delights guests with a spa lounge and a solarium. Such activities as snorkeling and fishing are also provided.

Internet

Wireless internet is available in public areas for free.

Guest Parking

public parking is possible at a location nearby (reservation might be needed) at USD 10 per day.

Number of rooms:   51.

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Facilities

General

  • Non-smoking rooms
  • Free Wi-Fi
  • Free parking
  • Safe deposit box
  • 24-hour reception
  • Express check-in/ -out
  • No pets allowed
  • 24-hour security
  • Air conditioning in public areas
  • Adults only
  • Luggage storage
  • No elevators
  • Currency exchange
  • Sundry/Convenience store
  • Coffee shop
  • Exterior corridors
  • Multilingual staff

Sports & Fitness

  • Diving center
  • Snorkeling
  • Golf course
  • Billiards/ Pool tables
  • Fishing

Services

  • Airport shuttle
  • City shuttle service
  • Room service
  • Car rental
  • Self-service laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Wedding services
  • Medical facilities service
  • Wake up service
  • Shops/Commercial services
  • Bell staff/Porter
  • Welcome drink

Dining facilities

  • In-room breakfast
  • A la carte restaurant
  • Cafe
  • Poolside snack bar

Meeting facilities

  • Conference room

Children's facilities

  • Game room

Leisure facilities

  • Outdoor swimming pool
  • Beach towels
  • Sun terrace
  • Garden area
  • Spa & wellness center
  • Solarium
  • Jacuzzi
  • Reflex massage

Room facilities

  • In-room air conditioning
  • Paid in-room safe
  • Mini-bar
  • Soundproofed rooms
  • Terrace
  • Tea and coffee facilities
  • Bottled water
  • Ironing facilities

Bathroom

  • Private bathroom
  • Steam shower
  • Bathtub
  • Hair dryer
  • Towels
  • Room toiletries

Bedroom

  • Premium bedding

Media

  • Cable/ Satellite television
  • Telephone
  • AM/FM alarm clock

Policies

Check-in

  • from  3 pm

Check-out

  • until  12 pm

Pets

  • Pets are allowed on request.

How to reach hotel

hotel La Tortuga Hotel And Spa - Playa del Carmen Playa del Carmen location
Show big map »

Hotel Address:

Avenida 10 Esquina Calle 14, Playa del Carmen, Mexico, 77710

Get directions
City Center
  • Playa del Carmen
    3000 ft
Airports
Restaurants
  • Oh Lala (cuisine: International)
    300 ft
  • Ah Cacao Chocolate Cafe
    800 ft
Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  12 pm
  • Number of rooms:
    51

Hotel Awards

MexicanHOTEL AWARDSRecommendedPlaya del CarmenLa Tortuga Hotel And Spa

According to guest reviews, the hotel has been rated as
Best Spa Hotels in Mexico

Use Badge

Rooms and availability

La Tortuga Hotel And Spa photos Exterior
Standard Room
Bed type: Double bed
Size: 240 sq. feet
Check Prices
  • Air conditioning
  • Shower
— Less information+ More information

Standard|Non Refundable Standard

Room facilities
    La Tortuga Hotel And Spa photos Room
    Junior Suite
    Size: 380 sq. feet
    Check Prices
    • Air conditioning
    • Shower
    — Less information+ More information
    Room facilities
      La Tortuga Hotel And Spa photos Room
      Superior Double Room
      Bed type: Double bed or Twin beds
      Size: 270 sq. feet
      Check Prices
      • Air conditioning
      • Shower
      — Less information+ More information
      Room facilities
        La Tortuga Hotel And Spa photos Room
        Superior Junior Suite
        Size: 435 sq. feet
        Check Prices
        • Air conditioning
        • Shower
        — Less information+ More information
        Room facilities

          How to reach hotel

          hotel La Tortuga Hotel And Spa - Playa del Carmen Playa del Carmen location
          Show big map »

          Hotel Address:

          Avenida 10 Esquina Calle 14, Playa del Carmen, Mexico, 77710

          Get directions
          City Center
          • Playa del Carmen
            3000 ft
          Airports
          Restaurants
          • Oh Lala (cuisine: International)
            300 ft
          • Ah Cacao Chocolate Cafe
            800 ft
          Hotel information
          • Check-in:
            from  3 pm
          • Check-out:
            until  12 pm
          • Number of rooms:
            51

          Hotel Awards

          MexicanHOTEL AWARDSRecommendedPlaya del CarmenLa Tortuga Hotel And Spa

          According to guest reviews, the hotel has been rated as
          Best Spa Hotels in Mexico

          Use Badge

          La Tortuga Hotel And Spa Location

          Legend
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          • Airports
          • Underground stations
          • Train stations
          • Parks
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          • Museums
          • Convention centers
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          • General

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          What's nearby

          Popular areas

          Places of interest

          • Plaza Quinta Alegria - 400 ft
          • Terminal foránea de autobuses ADO - 700 ft
          • Kool Beach Club - 2000 ft

          Monuments and Landmarks

          • 28 de Julio Square - 1000 ft
          • ADO International Bus Station - 2300 ft
          • Disabled-friendly beach - 2700 ft
          • Church of Guadalupe - 1.3 mi

          Golf courses and Country clubs

          • Mahi Golf Course - 2.0 mi

          Marina

          • Playa del Carmen Maritime Terminal - 3000 ft

          Local attractions

          • Sian ka'an Jeep Tour Expedition - 1.6 mi
            Monte de los Cibeles, Playa del Carmen
          • Casa Cenote - 1.6 mi
          • Cenote Chaak Tun - 2.1 mi
            Av. Juarez, Playa del Carmen
          • Temazcal Natura - 1.6 mi
            Monte de los Cibeles, Playa del Carmen
          • Xaman Ha Aviary - 2.0 mi
            Paseo Xaman-Ha, Playa del Carmen

          Near the hotel

          • Riviera Art Gallery - 800 ft
            20th Street between 5th Av. & 10th Av., Playa del Carmen

            Restaurants nearby

            • Oh Lala - 300 ft

              Address: Calle 14 bis between 10th & 15th Av.
              Phone: 9841274844

              80% likes this, based on 555 reviews
              Cuisine: International
              Price Range: USD 7 - USD 30

            • Coffee Stop - 800 ft

              Address: Calle 10 North
              Phone: 984 803 4365

              95% likes this, based on 131 reviews
              Price Range: USD 4 - USD 7

            • Los Tabernacos Bistro Lounge - 3000 ft

              Address: 1st Avenue North between 10 y 12
              Phone: 984-803-1674

              85% likes this, based on 298 reviews
              Price Range: USD 5 - USD 14

            • Ah Cacao Chocolate Cafe - 800 ft

              Address: 5th Ave & Constituyentes
              Phone: +52 984 803 5748

              74% likes this, based on 946 reviews
              Price Range: USD 6 - USD 21

            • Kaxapa Factory - 800 ft

              Address: Av Constituyentes, betwen 10 and 15 avenues
              Phone: 9841471645

              84% likes this, based on 540 reviews
              Cuisine: Organic, Venezuelan
              Price Range: USD 5 - USD 9

            Hotel information
            • Check-in:
              from  3 pm
            • Check-out:
              until  12 pm
            • Number of rooms:
              51

            Hotel Awards

            MexicanHOTEL AWARDSRecommendedPlaya del CarmenLa Tortuga Hotel And Spa

            According to guest reviews, the hotel has been rated as
            Best Spa Hotels in Mexico

            Use Badge

            Hotels nearby
            Cities nearby

            La Tortuga Hotel And Spa Reviews

            Guest reviews are submitted by our customers after their stay at La Tortuga Hotel And Spa

            Average guest rating

            8.2out of 10
            Fabulous
            Based on 110 reviews

            Guest reviews

            • Couple
              7.8

              Room and lobby design, location - centered and quite, very comfortable bed

              Bathroom not comfortable enought, water pooing our of the shower cabin, few space for storage the staff in the room

            • Older travelers
              9.6

              Setting was beautiful. Gorgeous grounds, pools, lush vegetation, comfortable lounge chairs and lounge beds. Small, quaint hotel with attentive staff that were fabulous. Delicious a la carte breakfasts: we tried a different one everyday. Rooms all seemed different: we upgraded to a Superior junior suite and loved it. One block from 5th Avenue, yet quiet. I read reports about the noise from the Coco Bongo club nearby, but we heard NOTHING and slept like babies. We often walked to the Mosquitoe Beach Club, which they give you a daily pass to, and loved that also!

              They don't have a gym, however you get a 50% discount at "THE GYM", which is 2 blocks away and is an amazing full service gym with yoga, spinning, etc classes, and we got a 5 day pass for $30/pp.

            • Older travelers
              8.2

              The staff where excellent and extremely helpful

              Plants where a bit old and tired around the jacuzzi area on the roof

            • Couple
              9.6

              Location is excellent. Despite the hotel is one block far from the night clubs, it is silent and relaxing. The staff is amazing.

            • Couple
              9.2

              We got a free upgrade which made a lovely difference. Bed was huge and very comfy. Bathroom was lovely, with good shower power.

              They left 2 bottles of water in the room seperate from the mini bar fridge so we assumed they were complimentary but we got charged for them when leaving. Would be nice of them to offer free water as you can't drink the tap water.

            • Single
              7.8

              It was serene, a five minute walk from the busy streets yet the design and the fact that the hotel bar closes at 11pm means the hotel is very quiet at night but also in the daytime too. Very comfortable rooms too.

              The landscaped gardens around the pool are beautiful but do attract a lot of bugs and the pool whilst looking beautiful is not actually very easy to swim in as the depth varies a lot with many stairs and levels every few feet.

            • Couple
              9.2

              Very Nice pool. Good reasonable priced restaurant. Just 1 block from main street and 2 from the beach

            • Couple
              10.0

              The staff were very helpful and friendly. The room was small but very nice. Overall, the ambiance was great, the restaurant was quite good, and the location (1 block from avenida quinta) was fantastic.

            • Group of friends
              10.0

              We liked the service. Everyone was friendly and I felt very relaxed.

            • Couple
              10.0

              We will definitely be back. The Bistro offered fine dining and service at a reasonable price.

            • Older travelers
              8.8

              La Tortuga has a wonderful sense of design throughout. Great location and a great staff.

            • Couple
              8.8

              This great hotel is the best you can find for this price range in Playa Del Carmen! The staff was great and really willing to assist with any question you might have, and always with a smile. The rooms are very nice and clean (although they seem a little old). The hotel is generally kept in a very good condition by the nice staff. Enjoy the special pool and nice bar to escape the noise and chaos of the 5th avenue, which is right around the corner! bottom line-highly recommended!

              We had to ask the reception to take care of a phone-ringing nonstop in a room next to ours (a kind of an office). Also, the AC was noisy and sure could use gas refill.

            • Couple
              9.2

              Excellent hotel. Highly recommended. The breakfast in the morning was outstanding with great service. Very good service at the hotel. Clean rooms with a distinct charm. Fantastic location. I was concerned about noise from coco bongo but it was not an issue at all- i couldnt hear any noise.

              Internet wifi was not accessible from my room. It was available by the pool, lobby, and restaurant.

            • Older travelers
              9.2

              It is like a quiet, cool oasis in the middle of Playa del Carmen. Minutes from the beach, with free access to several of the beach clubs. Just off Av. 5, with immediate access to all shops, restaurants etc and 15 min walk from island ferry terminal. Friendly staff. Lots of privacy if wanted. Great cocktails at poolside bar. Food fairly average but lots of alternatives

            • Older travelers
              3.8

              The Hotel is pretty. The people cleaning our rooms, serving our food and cleaning the premises were helpful and friendly.

              When a hotel is called a Spa what comes to mind is relaxation and quietness. This hotel turns out to be in the middle of a very busy night life area. On arrival we requested at reception to be in a quiet room, my wife and I went to sleep at 10pm after an almost 24hr trip to the hotel at 11pm we were woken up by the base beat sounds from the club nearby, the music was incredibly loud and finally finished at 6am. To make things worse during the hour that we managed to sleep the air conditioning leaked onto a table where our mobile phone was. In the morning the Manager of the hotel wouldn't deal directly with us for quite a long time, instead she kept sending her subordinates and there was a lot of confusion on the cancellation procedures. First they told us they couldn't give us the money back (the full amount was taken on arrival - now I know why) at all and we had to talk to Booked.net. We said that was unacceptable since we had paid them directly the night before. So then they changed their minds and acknowledged they could but they would charge us two extra nights on top of the one we stayed (3 nights in total). The reason for charging us at all was because they had offer us another room on the other side of the (very small) hotel where sound seems not to travel (very very doubtful, since we could hear the sound the music outside the hotel!) and we decided not to put our holidays in their hands another minute.

            How to reach hotel

            hotel La Tortuga Hotel And Spa - Playa del Carmen Playa del Carmen location
            Show big map »

            Hotel Address:

            Avenida 10 Esquina Calle 14, Playa del Carmen, Mexico, 77710

            Get directions
            City Center
            • Playa del Carmen
              3000 ft
            Airports
            Restaurants
            • Oh Lala (cuisine: International)
              300 ft
            • Ah Cacao Chocolate Cafe
              800 ft
            Hotel information
            • Check-in:
              from  3 pm
            • Check-out:
              until  12 pm
            • Number of rooms:
              51

            Hotel Awards

            MexicanHOTEL AWARDSRecommendedPlaya del CarmenLa Tortuga Hotel And Spa

            According to guest reviews, the hotel has been rated as
            Best Spa Hotels in Mexico

            Use Badge