La Tortuga Hotel And Spa - Playa del Carmen

Avenida 10 Esquina Calle 14, Playa del Carmen, Mexico, 77710  show map
 3 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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La Tortuga Hotel And Spa - Playa del Carmen

Free Wi-Fi

Free Wi-Fi in public areas

Parking

USD 10 per day

Luggage storage
24-hour

24-hour reception

24-hour security

Food/ Drinks

Poolside snack bar

A la carte restaurant

Welcome drink

Cafe

Coffee shop

Shuttle

Airport shuttle

Swimming pool

Outdoor swimming pool

Spa and relaxation

Jacuzzi

Reflex massage

Solarium

Spa & wellness center

Overview

La Tortuga Hotel And Spa is a 3-star elegant property with non-smoking rooms at a short distance from Xel Ha, Chankanaab Park and 5th Avenue. Founded in 1997, the hotel underwent a renovation in 1999.

Located in a cosmopolitan area with cafés and restaurants, guests will see why La Tortuga Hotel And Spa is admired by many tourists. Guests can get to Playa del Carmen city center, which is 1 km away.

The hotel is easy access to the white-sand beach in Playa del Carmen.

Cancun International airport can be reached in 50 minutes by car from La Tortuga Hotel And Spa.

Rooms

Guests at La Tortuga Hotel And Spa are accommodated in rooms with ironing facilities, a laptop-compatible safe, a private balcony, free Wi-Fi and a work desk. Bathrooms are appointed with a shower, a spa bathtub and free toiletries.

Eat & Drink

The onsite large restaurant entices with international dishes. Guests can try finest drinks in the music bar. The café Oh Lala is around 100 meters away.

Services

The property features a car park, a safe deposit box and currency exchange.

Relax

Spa facilities at La Tortuga Hotel And Spa include a Jacuzzi, a spa lounge and a solarium. The hotel offers snorkeling, golf and fishing as well as an outdoor swimming pool, a sunbathing terrace and a diving centre.

Internet

Wireless internet is available in public areas for free.

Guest Parking

public parking is possible at a location nearby (reservation might be needed) at USD 10 per day.

Number of rooms:   51.

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Facilities

General

  • Non-smoking rooms
  • Free Wi-Fi in public areas
  • Paid parking
  • Safe deposit box
  • 24-hour reception
  • Express check-in/ -out
  • Pets allowed
  • 24-hour security
  • Air conditioning in public areas
  • Adults only
  • Luggage storage
  • No elevators
  • Currency exchange
  • Sundry/Convenience store
  • Coffee shop
  • Exterior corridors
  • Multilingual staff

Sports & Fitness

  • Diving center
  • Snorkeling
  • Golf course
  • Billiards/ Pool tables
  • Fishing

Services

  • Airport shuttle
  • City shuttle service
  • Room service
  • Car rental
  • Self-service laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Wedding services
  • Medical facilities service
  • Wake up service
  • Shops/Commercial services
  • Bell staff/Porter
  • Welcome drink

Dining facilities

  • In-room breakfast
  • A la carte restaurant
  • Cafe
  • Poolside snack bar

Meeting facilities

  • Conference room

Children's facilities

  • Game room

Leisure facilities

  • Outdoor swimming pool
  • Beach towels
  • Sun terrace
  • Garden area
  • Spa & wellness center
  • Solarium
  • Jacuzzi
  • Reflex massage

Room facilities

  • In-room air conditioning
  • Paid in-room safe
  • Mini-bar
  • Soundproofed rooms
  • Terrace
  • Tea and coffee facilities
  • Bottled water
  • Ironing facilities

Bathroom

  • Private bathroom
  • Steam shower
  • Bathtub
  • Hair dryer
  • Towels
  • Room toiletries

Bedroom

  • Premium bedding

Media

  • Cable/ Satellite television
  • Telephone
  • AM/FM alarm clock

Policies

Check-in

  • from  3 pm

Check-out

  • until  12 pm

Children and extra beds

  • There are no extra beds provided in a room. 

Pets

  • Pets are allowed on request.

How to reach hotel

hotel La Tortuga Hotel And Spa - Playa del Carmen Playa del Carmen location
Show big map »

Hotel Address:

Avenida 10 Esquina Calle 14, Playa del Carmen, Mexico, 77710

Get directions
City Center
  • Playa del Carmen
    3000 ft
Airports
Restaurants
  • Oh Lala (cuisine: International)
    300 ft
  • Ah Cacao Chocolate Cafe
    800 ft
Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  12 pm
  • Number of rooms:
    51

Hotel Awards

MexicanHOTEL AWARDSRecommendedPlaya del CarmenLa Tortuga Hotel And Spa

According to guest reviews, the hotel has been rated as
Best Spa Hotels in Mexico

Use Badge

Rooms and availability

Standard Room
  • Room size:

    240 sq. feet

  • Max occupancy:

    6 persons

  • Bed type:

    1 King-size bed or 2 Queen-size beds, 1 Double bed, 1 Single bed

  • Check Prices
Room Description:

Standard|Non Refundable Standard

Junior Suite
  • Room size:

    380 sq. feet

  • Max occupancy:

    2 persons

  • Check Prices
Superior Double Room
  • Room size:

    270 sq. feet

  • Max occupancy:

    2 persons

  • Bed type:

    2 Single beds or 1 Double bed

  • Check Prices
Superior Junior Suite
  • Room size:

    435 sq. feet

  • Max occupancy:

    2 persons

  • Check Prices

La Tortuga Hotel And Spa Location

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  • Airports
  • Underground stations
  • Train stations
  • Parks
  • Tourist attractions
  • Museums
  • Convention centers
  • Stadiums
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  • General

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Route Planner
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What's nearby

Popular areas

  • City Center2700 ft
  • 5th Avenue1.1 mi

Places of interest

  • Plaza Quinta Alegria400 ft
  • Terminal foránea de autobuses ADO700 ft
  • Kool Beach Club2000 ft

Monuments and Landmarks

  • 28 de Julio Square1000 ft
  • ADO International Bus Station2300 ft
  • Disabled-friendly beach2700 ft
  • Church of Guadalupe1.3 mi

Golf courses and Country clubs

  • Mahi Golf Course2.0 mi

Marina

  • Playa del Carmen Maritime Terminal3000 ft

Local attractions

  • Sian ka'an Jeep Tour Expedition1.6 mi
    Monte de los Cibeles, Playa del Carmen
  • Casa Cenote1.6 mi
  • Cenote Chaak Tun2.1 mi
    Av. Juarez, Playa del Carmen
  • Temazcal Natura1.6 mi
    Monte de los Cibeles, Playa del Carmen
  • Xaman Ha Aviary2.0 mi
    Paseo Xaman-Ha, Playa del Carmen

Near the hotel

  • Riviera Art Gallery800 ft
    20th Street between 5th Av. & 10th Av., Playa del Carmen

    Restaurants nearby

    • Oh Lala300 ft

      Address: Calle 14 bis between 10th & 15th Av.
      Phone: 9841274844

      80% likes this, based on 555 reviews
      Cuisine: International
      Price Range: USD 7 - USD 30

    • Coffee Stop800 ft

      Address: Calle 10 North
      Phone: 984 803 4365

      95% likes this, based on 131 reviews
      Price Range: USD 4 - USD 7

    • Los Tabernacos Bistro Lounge3000 ft

      Address: 1st Avenue North between 10 y 12
      Phone: 984-803-1674

      85% likes this, based on 298 reviews
      Price Range: USD 5 - USD 14

    • Ah Cacao Chocolate Cafe800 ft

      Address: 5th Ave & Constituyentes
      Phone: +52 984 803 5748

      74% likes this, based on 946 reviews
      Price Range: USD 6 - USD 21

    • Kaxapa Factory800 ft

      Address: Av Constituyentes, betwen 10 and 15 avenues
      Phone: 9841471645

      84% likes this, based on 540 reviews
      Cuisine: Organic, Venezuelan
      Price Range: USD 5 - USD 9

    Hotel information
    • Check-in:
      from  3 pm
    • Check-out:
      until  12 pm
    • Number of rooms:
      51

    Hotel Awards

    MexicanHOTEL AWARDSRecommendedPlaya del CarmenLa Tortuga Hotel And Spa

    According to guest reviews, the hotel has been rated as
    Best Spa Hotels in Mexico

    Use Badge

    Hotels nearby
    Cities nearby

    La Tortuga Hotel And Spa Reviews

    Guest reviews are submitted by our customers after their stay at La Tortuga Hotel And Spa

    Average guest rating

    8.2out of 10
    Fabulous
    Based on 110 reviews

    Guest reviews

    • Couple
      7.8

      Room and lobby design, location - centered and quite, very comfortable bed

      Bathroom not comfortable enought, water pooing our of the shower cabin, few space for storage the staff in the room

    • Older travelers
      9.6

      Setting was beautiful. Gorgeous grounds, pools, lush vegetation, comfortable lounge chairs and lounge beds. Small, quaint hotel with attentive staff that were fabulous. Delicious a la carte breakfasts: we tried a different one everyday. Rooms all seemed different: we upgraded to a Superior junior suite and loved it. One block from 5th Avenue, yet quiet. I read reports about the noise from the Coco Bongo club nearby, but we heard NOTHING and slept like babies. We often walked to the Mosquitoe Beach Club, which they give you a daily pass to, and loved that also!

      They don't have a gym, however you get a 50% discount at "THE GYM", which is 2 blocks away and is an amazing full service gym with yoga, spinning, etc classes, and we got a 5 day pass for $30/pp.

    • Older travelers
      8.2

      The staff where excellent and extremely helpful

      Plants where a bit old and tired around the jacuzzi area on the roof

    • Couple
      9.6

      Location is excellent. Despite the hotel is one block far from the night clubs, it is silent and relaxing. The staff is amazing.

    • Couple
      9.2

      We got a free upgrade which made a lovely difference. Bed was huge and very comfy. Bathroom was lovely, with good shower power.

      They left 2 bottles of water in the room seperate from the mini bar fridge so we assumed they were complimentary but we got charged for them when leaving. Would be nice of them to offer free water as you can't drink the tap water.

    • Single
      7.8

      It was serene, a five minute walk from the busy streets yet the design and the fact that the hotel bar closes at 11pm means the hotel is very quiet at night but also in the daytime too. Very comfortable rooms too.

      The landscaped gardens around the pool are beautiful but do attract a lot of bugs and the pool whilst looking beautiful is not actually very easy to swim in as the depth varies a lot with many stairs and levels every few feet.

    • Couple
      9.2

      Very Nice pool. Good reasonable priced restaurant. Just 1 block from main street and 2 from the beach

    • Couple
      10.0

      The staff were very helpful and friendly. The room was small but very nice. Overall, the ambiance was great, the restaurant was quite good, and the location (1 block from avenida quinta) was fantastic.

    • Group of friends
      10.0

      We liked the service. Everyone was friendly and I felt very relaxed.

    • Couple
      10.0

      We will definitely be back. The Bistro offered fine dining and service at a reasonable price.

    • Older travelers
      8.8

      La Tortuga has a wonderful sense of design throughout. Great location and a great staff.

    • Couple
      8.8

      This great hotel is the best you can find for this price range in Playa Del Carmen! The staff was great and really willing to assist with any question you might have, and always with a smile. The rooms are very nice and clean (although they seem a little old). The hotel is generally kept in a very good condition by the nice staff. Enjoy the special pool and nice bar to escape the noise and chaos of the 5th avenue, which is right around the corner! bottom line-highly recommended!

      We had to ask the reception to take care of a phone-ringing nonstop in a room next to ours (a kind of an office). Also, the AC was noisy and sure could use gas refill.

    • Couple
      9.2

      Excellent hotel. Highly recommended. The breakfast in the morning was outstanding with great service. Very good service at the hotel. Clean rooms with a distinct charm. Fantastic location. I was concerned about noise from coco bongo but it was not an issue at all- i couldnt hear any noise.

      Internet wifi was not accessible from my room. It was available by the pool, lobby, and restaurant.

    • Older travelers
      9.2

      It is like a quiet, cool oasis in the middle of Playa del Carmen. Minutes from the beach, with free access to several of the beach clubs. Just off Av. 5, with immediate access to all shops, restaurants etc and 15 min walk from island ferry terminal. Friendly staff. Lots of privacy if wanted. Great cocktails at poolside bar. Food fairly average but lots of alternatives

    • Older travelers
      3.8

      The Hotel is pretty. The people cleaning our rooms, serving our food and cleaning the premises were helpful and friendly.

      When a hotel is called a Spa what comes to mind is relaxation and quietness. This hotel turns out to be in the middle of a very busy night life area. On arrival we requested at reception to be in a quiet room, my wife and I went to sleep at 10pm after an almost 24hr trip to the hotel at 11pm we were woken up by the base beat sounds from the club nearby, the music was incredibly loud and finally finished at 6am. To make things worse during the hour that we managed to sleep the air conditioning leaked onto a table where our mobile phone was. In the morning the Manager of the hotel wouldn't deal directly with us for quite a long time, instead she kept sending her subordinates and there was a lot of confusion on the cancellation procedures. First they told us they couldn't give us the money back (the full amount was taken on arrival - now I know why) at all and we had to talk to Booked.net. We said that was unacceptable since we had paid them directly the night before. So then they changed their minds and acknowledged they could but they would charge us two extra nights on top of the one we stayed (3 nights in total). The reason for charging us at all was because they had offer us another room on the other side of the (very small) hotel where sound seems not to travel (very very doubtful, since we could hear the sound the music outside the hotel!) and we decided not to put our holidays in their hands another minute.

    How to reach hotel

    hotel La Tortuga Hotel And Spa - Playa del Carmen Playa del Carmen location
    Show big map »

    Hotel Address:

    Avenida 10 Esquina Calle 14, Playa del Carmen, Mexico, 77710

    Get directions
    City Center
    • Playa del Carmen
      3000 ft
    Airports
    Restaurants
    • Oh Lala (cuisine: International)
      300 ft
    • Ah Cacao Chocolate Cafe
      800 ft
    Hotel information
    • Check-in:
      from  3 pm
    • Check-out:
      until  12 pm
    • Number of rooms:
      51

    Hotel Awards

    MexicanHOTEL AWARDSRecommendedPlaya del CarmenLa Tortuga Hotel And Spa

    According to guest reviews, the hotel has been rated as
    Best Spa Hotels in Mexico

    Use Badge