La Tortuga Hotel And Spa - Playa del Carmen

Av. 10 Esquina Calle 14, Playa del Carmen, Mexico, 77710  show map
 3 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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La Tortuga Hotel And Spa - Playa del Carmen

 Free Wi-Fi

Free Wi-Fi in public areas

 Parking

Paid parking

 24-hour

24-hour reception

 Check-in/Check-out

Express check-in/-out

 Swimming pool

Outdoor swimming pool

 Sports activities

Diving center

Golf course

Diving

Snorkeling

Fishing

Billiards/Pool tables

 Spa and relaxation

Spa & wellness center

Solarium

Reflex massage

Massage

Jacuzzi

 Breakfast

In-room breakfast

Overview

La Tortuga Hotel And Spa boasts positioning close to Chankanaab Park, Cenote Chaak Tun and Xcaret Eco Theme Park, offering 34 rooms and featuring a private swimming pool, a sun terrace and a diving center. The charming hotel was built in 1997 and refurbished in 1999.

Set steps away from beautiful beaches close to parks. The venue is located within 10 minutes' walk from Playa del Carmen center.

The hotel's excellent location offers to get to Cancun International airport in 50 minutes by car.

Rooms

Guests can make use of coffee/tea makers, an in-room safe, free Wi-Fi, a closet and individual climate control available in all La Tortuga Hotel And Spa rooms. All bathrooms come with free toiletries, a shower and terry bathrobes.

Eat & Drink

Breakfast is served in the restaurant each morning. International dishes are served in the lobby restaurant. The music bar stocks coffee, wines and cocktails to enjoy in a warm atmosphere.

Services

There are cars for rent on site.

Relax

Beach facilities at La Tortuga Hotel And Spa include towels, umbrellas and hammocks. Guests can choose from deep-sea fishing, snorkeling and windsurfing available on the premises.

Internet

Wireless internet is available in public areas for free.

Guest Parking

public parking is possible at a location nearby (reservation might be needed) at USD 10 per day.

Number of rooms:   51.

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Facilities

General

  • Free Wi-Fi in public areas
  • Paid parking
  • Express check-in/-out
  • 24-hour reception
  • Non-smoking rooms
  • Air conditioning in public areas
  • Adults only
  • 24-hour security
  • Safe deposit box
  • Multilingual staff
  • No pets allowed
  • Sundry/Convenience store
  • Coffee shop
  • Currency exchange
  • Luggage storage
  • Exterior corridors
  • No elevators

Sports & Fitness

  • Snorkeling
  • Diving
  • Golf course
  • Diving center
  • Billiards/Pool tables
  • Fishing

Services

  • Airport shuttle
  • City shuttle service
  • Room service
  • Bell staff/Porter
  • Car rental
  • Dry cleaning
  • Self-service laundry
  • Wedding services
  • Welcome drink
  • Medical facilities service
  • Shops/Commercial services
  • Tours/Ticket assistance
  • Wake up service

Dining facilities

  • Bed and breakfast
  • In-room breakfast
  • A la carte restaurant
  • Poolside snack bar
  • Cafe

Meeting facilities

  • Conference room

Children's facilities

  • Game room

Leisure facilities

  • Outdoor swimming pool
  • Beach towels
  • Spa & wellness center
  • Solarium
  • Jacuzzi
  • Massage
  • Sun terrace
  • Garden area
  • Reflex massage

Room facilities

  • In-room air conditioning
  • Paid in-room safe
  • Mini-bar
  • Tea and coffee facilities
  • Bottled water
  • Soundproofed rooms
  • Terrace
  • Ironing facilities
  • Fan/Extractor

Bathroom

  • Private bathroom
  • Bathtub
  • Steam shower
  • Room toiletries
  • Hair dryer
  • Towels

Bedroom

  • Premium bedding

Media

  • Cable/Satellite television
  • Telephone
  • AM/FM alarm clock

Policies

Check-in

  • from  3 pm

Check-out

  • until  12 pm

Children and extra beds

  • There are no cribs provided in a room. 

Pets

  • Pets are allowed on request.

How to reach hotel

hotel La Tortuga Hotel And Spa - Playa del Carmen Playa del Carmen location
Show big map »

Hotel Address:

Av. 10 Esquina Calle 14, Playa del Carmen, Mexico, 77710

Get directions
City Center
  • Playa del Carmen
    3000 ft
Airports
Restaurants
  • Oh Lala (cuisine: International)
    300 ft
  • Ah Cacao Chocolate Cafe
    800 ft
Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  12 pm
  • Number of rooms:
    51

Hotel Awards

MexicanHOTEL AWARDSRecommendedPlaya del CarmenLa Tortuga Hotel And Spa

According to guest reviews, the hotel has been rated as
Best Spa Hotels in Mexico

Use Badge

Rooms and availability

La Tortuga Hotel And Spa photos RoomLa Tortuga Hotel And Spa photos RoomLa Tortuga Hotel And Spa photos Room
Standard Double Room
Bed type: Double bed or Double bed or Twin beds
Size: 240 sq. feet
Check Prices
  • Air conditioning
  • Shower
— Less information+ More information

Non Refundable Standard

Room facilities
    La Tortuga Hotel And Spa photos RoomLa Tortuga Hotel And Spa photos RoomLa Tortuga Hotel And Spa photos Room
    Junior Suite
    Bed type: Twin beds
    Size: 380 sq. feet
    Check Prices
    • Air conditioning
    • Shower
    — Less information+ More information

    Junior Suite (Non refundable) - Breakfast/20%off SPA/10%off Restaurant

    Room facilities
      La Tortuga Hotel And Spa photos RoomLa Tortuga Hotel And Spa photos RoomLa Tortuga Hotel And Spa photos Room
      Superior Double Room
      Bed type: Double bed or Twin beds
      Size: 270 sq. feet
      Check Prices
      • Air conditioning
      • Shower
      — Less information+ More information
      Room facilities
        La Tortuga Hotel And Spa photos RoomLa Tortuga Hotel And Spa photos RoomLa Tortuga Hotel And Spa photos Room
        Superior Junior Suite - Non-refundable
        Bed type: Twin beds
        Size: 435 sq. feet
        Check Prices
        • Air conditioning
        • Shower
        — Less information+ More information

        Junior Suite (Superior Non Refundable) - Breakfast/20%off SPA/10%off Restaurant

        Room facilities

          How to reach hotel

          hotel La Tortuga Hotel And Spa - Playa del Carmen Playa del Carmen location
          Show big map »

          Hotel Address:

          Av. 10 Esquina Calle 14, Playa del Carmen, Mexico, 77710

          Get directions
          City Center
          • Playa del Carmen
            3000 ft
          Airports
          Restaurants
          • Oh Lala (cuisine: International)
            300 ft
          • Ah Cacao Chocolate Cafe
            800 ft
          Hotel information
          • Check-in:
            from  3 pm
          • Check-out:
            until  12 pm
          • Number of rooms:
            51

          Hotel Awards

          MexicanHOTEL AWARDSRecommendedPlaya del CarmenLa Tortuga Hotel And Spa

          According to guest reviews, the hotel has been rated as
          Best Spa Hotels in Mexico

          Use Badge

          La Tortuga Hotel And Spa Location

          Legend
          • Current hotel
          • Hotels nearby
          • Other hotels
          • Airports
          • Underground stations
          • Train stations
          • Parks
          • Tourist attractions
          • Museums
          • Convention centers
          • Stadiums
          • Food and meals
          • General

          Hover above the icons to see hotel photo and details.

          Click the hotel to go to the main hotel page.

          Route Planner
          Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

          What's nearby

          Popular areas

          • City Center - 2700 ft

          Places of interest

          • Plaza Quinta Alegria - 400 ft
          • Terminal foránea de autobuses ADO - 700 ft
          • Kool Beach Club - 2000 ft

          Convention centers

          Monuments and Landmarks

          • 28 de Julio Square - 1000 ft
          • ADO International Bus Station - 2300 ft
          • Disabled-friendly beach - 2700 ft
          • Church of Guadalupe - 1.3 mi

          Galleries

          • Mahi Golf Course - 2.0 mi

          Marina

          • Playa del Carmen Maritime Terminal - 3000 ft

          Local attractions

          • Sian ka'an Jeep Tour Expedition - 1.6 mi
            Monte de los Cibeles, Playa del Carmen
          • Casa Cenote - 1.6 mi
          • Cenote Chaak Tun - 2.1 mi
            Av. Juarez, Playa del Carmen
          • Temazcal Natura - 1.6 mi
            Monte de los Cibeles, Playa del Carmen
          • Xaman Ha Aviary - 2.0 mi
            Paseo Xaman-Ha, Playa del Carmen

          Near the hotel

          • Riviera Art Gallery - 800 ft
            20th Street between 5th Av. & 10th Av., Playa del Carmen

            Restaurants nearby

            • Oh Lala - 300 ft

              Address: Calle 14 bis between 10th & 15th Av.
              Phone: 9841274844

              80% likes this, based on 555 reviews
              Cuisine: International
              Price Range: USD 7 - USD 30

            • Coffee Stop - 800 ft

              Address: Calle 10 North
              Phone: 984 803 4365

              95% likes this, based on 131 reviews
              Price Range: USD 4 - USD 7

            • Los Tabernacos Bistro Lounge - 3000 ft

              Address: 1st Avenue North between 10 y 12
              Phone: 984-803-1674

              85% likes this, based on 298 reviews
              Price Range: USD 5 - USD 14

            • Ah Cacao Chocolate Cafe - 800 ft

              Address: 5th Ave & Constituyentes
              Phone: +52 984 803 5748

              74% likes this, based on 946 reviews
              Price Range: USD 6 - USD 21

            • Kaxapa Factory - 800 ft

              Address: Av Constituyentes, betwen 10 and 15 avenues
              Phone: 9841471645

              84% likes this, based on 540 reviews
              Cuisine: Organic, Venezuelan
              Price Range: USD 5 - USD 9

            Hotel information
            • Check-in:
              from  3 pm
            • Check-out:
              until  12 pm
            • Number of rooms:
              51

            Hotel Awards

            MexicanHOTEL AWARDSRecommendedPlaya del CarmenLa Tortuga Hotel And Spa

            According to guest reviews, the hotel has been rated as
            Best Spa Hotels in Mexico

            Use Badge

            Hotels nearby
            Cities nearby

            La Tortuga Hotel And Spa Reviews

            Guest reviews are submitted by our customers after their stay at La Tortuga Hotel And Spa

            Average guest rating

            8.2out of 10
            Fabulous
            Based on 110 reviews

            Guest reviews

            • Couple
              7.8

              Room and lobby design, location - centered and quite, very comfortable bed

              Bathroom not comfortable enought, water pooing our of the shower cabin, few space for storage the staff in the room

            • Older travelers
              9.6

              Setting was beautiful. Gorgeous grounds, pools, lush vegetation, comfortable lounge chairs and lounge beds. Small, quaint hotel with attentive staff that were fabulous. Delicious a la carte breakfasts: we tried a different one everyday. Rooms all seemed different: we upgraded to a Superior junior suite and loved it. One block from 5th Avenue, yet quiet. I read reports about the noise from the Coco Bongo club nearby, but we heard NOTHING and slept like babies. We often walked to the Mosquitoe Beach Club, which they give you a daily pass to, and loved that also!

              They don't have a gym, however you get a 50% discount at "THE GYM", which is 2 blocks away and is an amazing full service gym with yoga, spinning, etc classes, and we got a 5 day pass for $30/pp.

            • Older travelers
              8.2

              The staff where excellent and extremely helpful

              Plants where a bit old and tired around the jacuzzi area on the roof

            • Couple
              9.6

              Location is excellent. Despite the hotel is one block far from the night clubs, it is silent and relaxing. The staff is amazing.

            • Couple
              9.2

              We got a free upgrade which made a lovely difference. Bed was huge and very comfy. Bathroom was lovely, with good shower power.

              They left 2 bottles of water in the room seperate from the mini bar fridge so we assumed they were complimentary but we got charged for them when leaving. Would be nice of them to offer free water as you can't drink the tap water.

            • Single
              7.8

              It was serene, a five minute walk from the busy streets yet the design and the fact that the hotel bar closes at 11pm means the hotel is very quiet at night but also in the daytime too. Very comfortable rooms too.

              The landscaped gardens around the pool are beautiful but do attract a lot of bugs and the pool whilst looking beautiful is not actually very easy to swim in as the depth varies a lot with many stairs and levels every few feet.

            • Couple
              9.2

              Very Nice pool. Good reasonable priced restaurant. Just 1 block from main street and 2 from the beach

            • Couple
              10.0

              The staff were very helpful and friendly. The room was small but very nice. Overall, the ambiance was great, the restaurant was quite good, and the location (1 block from avenida quinta) was fantastic.

            • Group of friends
              10.0

              We liked the service. Everyone was friendly and I felt very relaxed.

            • Couple
              10.0

              We will definitely be back. The Bistro offered fine dining and service at a reasonable price.

            • Older travelers
              8.8

              La Tortuga has a wonderful sense of design throughout. Great location and a great staff.

            • Couple
              8.8

              This great hotel is the best you can find for this price range in Playa Del Carmen! The staff was great and really willing to assist with any question you might have, and always with a smile. The rooms are very nice and clean (although they seem a little old). The hotel is generally kept in a very good condition by the nice staff. Enjoy the special pool and nice bar to escape the noise and chaos of the 5th avenue, which is right around the corner! bottom line-highly recommended!

              We had to ask the reception to take care of a phone-ringing nonstop in a room next to ours (a kind of an office). Also, the AC was noisy and sure could use gas refill.

            • Couple
              9.2

              Excellent hotel. Highly recommended. The breakfast in the morning was outstanding with great service. Very good service at the hotel. Clean rooms with a distinct charm. Fantastic location. I was concerned about noise from coco bongo but it was not an issue at all- i couldnt hear any noise.

              Internet wifi was not accessible from my room. It was available by the pool, lobby, and restaurant.

            • Older travelers
              9.2

              It is like a quiet, cool oasis in the middle of Playa del Carmen. Minutes from the beach, with free access to several of the beach clubs. Just off Av. 5, with immediate access to all shops, restaurants etc and 15 min walk from island ferry terminal. Friendly staff. Lots of privacy if wanted. Great cocktails at poolside bar. Food fairly average but lots of alternatives

            • Older travelers
              3.8

              The Hotel is pretty. The people cleaning our rooms, serving our food and cleaning the premises were helpful and friendly.

              When a hotel is called a Spa what comes to mind is relaxation and quietness. This hotel turns out to be in the middle of a very busy night life area. On arrival we requested at reception to be in a quiet room, my wife and I went to sleep at 10pm after an almost 24hr trip to the hotel at 11pm we were woken up by the base beat sounds from the club nearby, the music was incredibly loud and finally finished at 6am. To make things worse during the hour that we managed to sleep the air conditioning leaked onto a table where our mobile phone was. In the morning the Manager of the hotel wouldn't deal directly with us for quite a long time, instead she kept sending her subordinates and there was a lot of confusion on the cancellation procedures. First they told us they couldn't give us the money back (the full amount was taken on arrival - now I know why) at all and we had to talk to Booked.net. We said that was unacceptable since we had paid them directly the night before. So then they changed their minds and acknowledged they could but they would charge us two extra nights on top of the one we stayed (3 nights in total). The reason for charging us at all was because they had offer us another room on the other side of the (very small) hotel where sound seems not to travel (very very doubtful, since we could hear the sound the music outside the hotel!) and we decided not to put our holidays in their hands another minute.

            How to reach hotel

            hotel La Tortuga Hotel And Spa - Playa del Carmen Playa del Carmen location
            Show big map »

            Hotel Address:

            Av. 10 Esquina Calle 14, Playa del Carmen, Mexico, 77710

            Get directions
            City Center
            • Playa del Carmen
              3000 ft
            Airports
            Restaurants
            • Oh Lala (cuisine: International)
              300 ft
            • Ah Cacao Chocolate Cafe
              800 ft
            Hotel information
            • Check-in:
              from  3 pm
            • Check-out:
              until  12 pm
            • Number of rooms:
              51

            Hotel Awards

            MexicanHOTEL AWARDSRecommendedPlaya del CarmenLa Tortuga Hotel And Spa

            According to guest reviews, the hotel has been rated as
            Best Spa Hotels in Mexico

            Use Badge